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Privacy Policy

Privacy Policy

Effective Date: August 24, 2026

Wilmarwell LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when using our website, mobile application, online forms, services, and SMS/text communications.

1. Information We Collect

We may collect information including:

  • Name

  • Email address

  • Phone number

  • Appointment or service inquiries

  • Information submitted through website or mobile app forms

  • App usage and interaction information

  • Device information

  • IP address and browser information

  • Website and app activity

  • Crash reports and technical diagnostic information

Information submitted through clinical or patient systems may be subject to additional privacy and healthcare requirements.

2. How We Use Your Information

We may use your information to:

  • Provide and maintain our website and mobile app

  • Provide app features and services

  • Respond to questions, inquiries, and support requests

  • Schedule and manage appointments

  • Provide information about our services

  • Send appointment reminders and service-related communications

  • Send marketing or promotional communications when you have provided consent

  • Improve our website, mobile app, and customer experience

  • Monitor performance and troubleshoot technical issues

  • Maintain security and comply with applicable legal requirements

3. Sharing of Information

We do not sell your personal information.

We may share information with trusted service providers when necessary to operate our website or mobile app, provide requested services, process communications, maintain technology systems, or comply with legal requirements.

4. Cookies, Analytics & Tracking

Our website and mobile app may use cookies, analytics, and similar technologies to understand website and app activity, improve user experience, troubleshoot technical issues, and measure performance.

You may control or disable certain tracking technologies through your browser or device settings where available.

5. Data Security

We use reasonable administrative and technical safeguards designed to protect personal information.

However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

6. Your Choices

You may contact us to:

  • Request access to or correction of your personal information

  • Request deletion of your personal information, subject to applicable legal and record-retention requirements

  • Update your communication preferences

  • Opt out of marketing communications

You may unsubscribe from text messages by replying STOP.

Certain website or mobile app features may be limited if you choose not to provide requested information.

7. Third-Party Services and Links

Our website or mobile app may contain links to or use services provided by third parties.

Wilmarwell LLC is not responsible for the privacy practices or content of independent third-party websites or services.

8. Children’s Privacy

Our website, mobile app, and online services are not directed toward children under 13. We do not knowingly collect personal information online from children under 13 without appropriate authorization.

9. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, operate our website and mobile app, fulfill legitimate business purposes, and meet applicable legal or regulatory requirements.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Changes will be posted on this page with an updated effective date. The current version will remain available through our website and/or mobile application, as applicable.

SECTION B: PAYMENTS/ CANCELLATION/ REFUNDS.

Payment:

  • Payment before service (s), from customer to Wilmarwell, LLC in the form of: cash, check, electronically, credit or debit ATM, or direct deposit.
  • There will be a $35.00 (thirty-five dollar) nonrefundable additional charge to the customer for check (account) with insufficient funds.
Cancellation and Refunds
  • We Wilmarwell reserve the right to cancel any service (s) due to adverse environmental conditions such as, flood, bad weather, unsafe circumstances that put our customer, employees or the public into risk/harm’s way. In this case:The customer will be notified and given a chance to reschedule.
    There will be a 100% full refund to the customer within a month period if such as situation does exist.
  • For service(s) in which there is disturbance of peace at the time of delivery (presentation of service in session) caused by the customer, there will be no refund to the customer as the session will have to stop (cancelled), to protect life and property. In this case, the customer is responsible to pay the whole full amount of the fee and will not be given a chance to reschedule.For service(s), interrupted by adverse weather, environmental conditions, at the time of delivery (presentation in progress), that puts our customer, our employee or the public at risk, such a session will be cancelled, and the following will apply:
    The customer will not be charged
    The customer will be given a chance to reschedule for the same original fee within two weeks period, if the customer fails to reschedule with the two weeks period they will be charged for a full amount and there will be no refund.
  • For cancellation: Please customer contact us at least 24 hours in advance to avoid being charged a $ 50.00 (fifty dollar) nonrefundable late cancellation fee.
  • For customer(s) that book a service(s) and fail to attend (participate), fail to cancel within a 24hour period, in this case, the customer is responsible to pay the whole non-refundable amount of the entire fee to Wilmarwell, LLC.
  • We provide equal opportunity to people of all gender, race, and fate.

SECTION C: TEXT MESSAGING (SMS) PRIVACY

Wilmarwell, LLC may send text messages to clients who have provided their mobile number and
given express written consent to receive them. Consent is collected through our intake and
contact forms, in person at our Richmond location, or by request.
Message types include appointment reminders and confirmations, scheduling changes,
treatment and post-care follow-up, and membership or account notices.
Messaging frequency may vary. Message and data rates may apply. You can opt out at any time
by replying STOP to any message. For assistance, reply HELP or visit our website at
wilmarwell.com.
Wilmarwell, LLC does not share or sell your SMS opt-in, mobile number, or consent to any third
party or affiliate for marketing purposes. This applies regardless of any other provision in this
policy — mobile numbers and SMS consent collected for text messaging are excluded from any
information sharing described elsewhere on this page. Consent to receive text messages is not
a condition of receiving treatment, services, or membership.
Text message opt-in data is retained only as long as needed to honor your consent and opt-out
preferences, and is stored with the same protections applied to other client information.

Questions about our text messaging practices can be directed to info@wilmarwell.com or 281-698-8864

Contact Us

If you have questions about this Privacy Policy or your personal information, please contact:

Wilmarwell LLC
Email: info@wilmarwell.com
Website: wilmarwell.com

Effective Date: August 24, 2026